Read our Frequently Asked Questions

How much is delivery?

Delivery costs depend on the weight of the item(s) and the country of the delivery address. For UK customers there are three options for delivery:

  • 1st Class Royal Mail - between £2-£6
  • 1st Class Signed for Royal Mail - between £6-£10
  • UK Carrier - £20

Do product prices include VAT (tax)?

Price listed on Castle Shop are exclusive of VAT. Once you reach the checkout stage price can be viewed with VAT.

How can I pay for my purchases?

We accept all major forms of payment, including PayPal, Credit Card, Cheque and Purchase Orders.

We accept payments in GBP, AUD, EUR and USD. We also accept all the major credit cards: MasterCard, Visa, Diners Club, American Express, Maestro and JCB. 

If you would like to pay via another means please contact us.

Are my details sure on Castle Shop?

Castle Shop uses HTTPS (connection security), which means our website's server uses a certificate to prove the website's identity to internet browsers, like Chrome, Edge, Firefox and Safari. These internet browsers require websites (www.castleshop.co.uk) to use a certificate from a trusted organisation.

Castle Shop Security Example









Does Castle Shop use cookies?

Castle Shop uses cookies in order to recognise a user and optimise the website content to create a better user experience. One example of this is to display to you products that you have previously viewed.

Cookies can tell us whether you have visited this website before, and allows us to track how many individual users we have, and how often they visit the website. Cookies can't identify individuals and are only used for statistical purposes.

You can find out more about cookies, how they are used and how you can control your cookies on the Information Commissioner's Office website - https://ico.org.uk/your-data-matters/online/cookies/.

How do I return an item?

Castle Shop provides a 30 Day Returns Policy (https://www.castleshop.co.uk/why-buy) as long as products are still in a resalable condition. To arrange the return of an item within this 30 day period, please contact us via email or telephone and one of our team will explain how to facilitate this.

Email - enquiries@castleshop.co.uk

Telephone - +44 (0)1723 584250